OUR CONTRACT
These Terms and Conditions govern the supply of goods sold by Console World ("we" and "us") to the customer named on the web order form provided on the Console World website, via telephone or point of sale agreement ("you"). Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us on these terms and conditions.
PRICE AND PAYMENT
1. The price payable for the goods you order is as set out on our web site at the time you place your order plus any charges for carriage and insurance as set out in the web order form.
2. We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in advance in writing.
DELIVERY AND TITLE
Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. In the unlikely event that you have not received all the goods within 7 days of the date of delivery (or where you have requested a delayed despatch within 7 days of the requested despatch date), you must notify us immediately.
AVAILABILITY
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product, delay delivery until the product is in stock, or refund you the price paid for such goods as soon as possible and in any case within 30 days. If such substitution, delay or refund needs to take place, your agreement to the same will be requested by e-mail or telephone immediately.
CANCELLATION AND RETURNS
1. You may cancel your order by giving us notice of cancellation within 24 hours of ordering. Such notice may be given by mailing, faxing or emailing to the number or address set out on the web site. If you are cancelling because of any problem with the goods, please notify us of the problem immediately after the time of delivery outlining your reasoning.
2. On cancellation, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we insist that you allow us to nominate the carrier.
3. If appropriate, a full refund will be made within 30 days of cancellation.
LIABILITY
If you have notified us of a problem with the goods, we will (at your option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods (unless reasonably supposed to be as a direct result of inadequate consideration of or incorrect communication regarding product specifications or usage) and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
